Alliance Health
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        • Co-Occurring MH-SUD Diagnoses Screening Program
        • HEDIS
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        • Information for Licensed Independent Professionals (LIPs)
        • Back-up Staffing Guidelines
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  • PAGE CONTENTS

    • 1 Access and Information Center: (800) 510-9132
    • 2 Provider HelpDesk: (919) 651-8500
    • 3 Confidential Fraud and Abuse Line: (855) 727-6721
    • 4 Alliance Offices: (919) 651-8401

    Access and Information Center: (800) 510-9132

    For the services or information you need call the Alliance Access and Information Center toll-free 24 hours a day. Relay is available at 711 or (800) 735-2962.

  • Provider HelpDesk: (919) 651-8500

    Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

  • Confidential Fraud and Abuse Line: (855) 727-6721

    You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

  • Alliance Offices: (919) 651-8401

    Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Access and Information Center:
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud & Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
DepartmentNamePhoneEmailNotes
Administration (non-HR related)Veronica Ingram(919) 651-8466vingram@AllianceHealthPlan.org
ClaimsLisa Sullivan, Director of Claims(919) 651-8581lsullivan@AllianceHealthPlan.org
ClaimsHugh Greene, EDI Specialist(919) 651-8898hgreene@AllianceHealthPlan.org
ClaimsTina Everett, Claims Supervisor(919) 651-8817teverett@AllianceHealthPlan.org
ClaimsMarilyn Madison, Claims Supervisor(919) 651-8450MMadison@AllianceHealthPlan.org
ClaimsAshley Jones, Claims Research Analyst(919) 651-8741ajones2@AllianceHealthPlan.org
ClaimsAvery Piercy, Claims Research Analyst (919) 651-8621apiercy@AllianceHealthPlan.org
ClaimsBelinda Davis, Claims Research Analyst (919) 651-8876bdavis@AllianceHealthPlan.org
ClaimsChelsea Reid, Claims Research Analyst (919) 651-8955creid@AllianceHealthPlan.org
ClaimsChristy Mercer, Claims Research Analyst (919) 651-8610cmercer@AllianceHealthPlan.org
ClaimsMichelle Evans, Claims Research Analyst (919) 651-8964mevans@AllianceHealthPlan.org
ClaimsTodd Penree, Claims Research Analyst (919) 651-8621tpenree@AllianceHealthPlan.org
ClaimsChristopher Corley, Claims Research Analyst I(919) 651-8629ccorley@AllianceHealthPlan.org
ClaimsKaren Currey, Claims Research Analyst (919) 651-8620kcurrey@AllianceHealthPlan.org
ClaimsLinnetta Hughes, Claims Research Analyst I(919) 651-8412lhughes@AllianceHealthPlan.org
Community Health and Well-BeingAnn Oshel(919) 651-8855aoshel@AllianceHealthPlan.org
Community and Member EngagementDoug Wright(919) 651-8425dwright@AllianceHealthPlan.org
Corporate ComplianceMonica Portugal(919) 651-8431mportugal@AllianceHealthPlan.org
FinanceSara Pacholke(919) 651-8438spacholke@AllianceHealthPlan.org
Human Resourcesalphasupport@AllianceHealthPlan.orgPlease do not call to check the status of a job application. Instead, click here.
Information Technology and Alpha Support(919) 651-8500alphasupport@AllianceHealthPlan.org
Care Coordination
Jeff Payne, Director(919) 651-8857jpayne@AllianceHealthPlan.org
I/DD Care CoordinationWalter Linney, Assistant Director(919) 651-8809wlinney@AllianceHealthPlan.org
I/DD Care CoordinationMike Milley (Durham Co.)(919) 651-8838mmilley@AllianceHealthPlan.org
I/DD Care CoordinationLilian Sellers (Durham Co.)(919) 651-8840lsellers@AllianceHealthPlan.org
I/DD Care CoordinationKay Birdwhistell (Wake Co.)(919) 651-8745kbirdwhistell@AllianceHealthPlan.org
I/DD Care CoordinationRasheeda Jones-Oliver (Wake Co.)(919) 651-8743rjordan-oliver@AllianceHealthPlan.org
I/DD Care CoordinationBeverly Harris (Wake Co.)(919) 651-8713bharris@AllianceHealthPlan.org
I/DD Care CoordinationWilliam Ethridge (Cumberland Co.)(919) 651-4821wethridge@AllianceHealthPlan.org
I/DD Care CoordinationBriana Parkins (Cumberland Co.)(910) 491-4818bparkins@AllianceHealthPlan.org
I/DD Care CoordinationAnna O’Neill (Johnston Co.)(919) 989-5568aoneill@AllianceHealthPlan.org
MH/SUD Care CoordinationTowanda Witherspoon (Durham Co.)(919) 651-8853twitherspoon@AllianceHealthPlan.org
MH/SUD Care CoordinationKimberli Johnson(919) 651-8816kjohnson@AllianceHealthPlan.org
MH/SUD Care CoordinationKaren Gall (Wake Co.)(919) 651-8747kgall@AllianceHealthPlan.org
MH/SUD Care CoordinationEmily Kerley (Wake Co.)(919) 651-8734ekerley@AllianceHealthPlan.org
MH/SUD Care CoordinationJessica King (Wake Co.)(919) 651-8759jking@AllianceHealthPlan.org
MH/SUD Care CoordinationCarlotta Ray (Cumberland Co.)(910) 491-4790cray@AllianceHealthPlan.org
MH/SUD Care CoordinationJohnathan Giles (Cumberland Co.)(910) 491-4805jgiles@AllianceHealthPlan.org
MH/SUD Care CoordinationLindsay Allen (Johnston Co.)(919) 989-5546lallen@AllianceHealthPlan.org
School Based Care CoordinationDebbie Richardson(919) 651-8744drichardson@AllianceHealthPlan.org
Transitions to Community Living InitiativeTonjonna Hayes(919) 651-8740thayes@AllianceHealthPlan.org
Transitions to Community Living InitiativeAlecia Brower(919) 651-8528abrower@AllianceHealthPlan.org
Transitions to Community Living InitiativePaul Brossoiepbrossoie@AllianceHealthPlan.org
Transitions to Community Living InitiativeAimee Izawa(919) 651-8596aizawa@AllianceHealthPlan.org
Media InquiriesDoug Fuller(919) 651-8430dfuller@AllianceHealthPlan.org
Provider Network Operations(919) 651-8500ProviderNetwork@AllianceHealthPlan.org
Quality ManagementQMHelp@AllianceHealthPlan.org
Agent for Service of ProcessCarol Wolff, Alliance General CounselServes as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560.

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Page last modified: August 21, 2019

ACCESS AND INFORMATION CENTER:

(800) 510-9132
Relay: 711 or (800) 735-2962

We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

PROVIDER HELPDESK:

(919) 651-8500

Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

CONFIDENTIAL FRAUD AND ABUSE LINE:

(855) 727-6721

You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

ALLIANCE OFFICES:

(919) 651-8401

Alliance maintains community offices in Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

© 2020 Alliance Health | Privacy Policy and Terms and Conditions
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Alliance Health
  • Individuals and Familiesss
    • Back
    • Services and Supports
      • Back
      • Crisis Services
      • Mental Health Recovery Services
      • Substance Use Disorder Recovery Services
      • Intellectual and Developmental Disabilities (IDD) Services
      • Traumatic Brain Injury (TBI)
      • Transitions to Community Living
      • Services for Specialty Populations
      • Appealing an Alliance Decision
      • Back
    • Getting Involved
      • Back
      • Member Trainings
      • Informational Presentations
      • Community and Member Engagement
      • Alliance CFAC
      • Non-Discrimination Policy
      • It’s Time to Re-Think Campaign
      • National Alliance on Mental Illness (NAMI)
      • Certified Peer Support Specialist Program
      • Back
    • Helpful Resources
      • Back
      • Important Publications
        • Back
        • Individual and Family Handbooks
        • Alliance Brochures
        • Alliance Provider Directory
        • Alliance Clinician Directory
        • Individual Rights and Responsibilities
        • Requesting Information in Writing
        • Back
      • General Resources
        • Back
        • Filing a Grievance
        • HIPAA Forms for Members
        • Reporting Medicaid Fraud and Abuse
        • Medicaid Transformation
        • Glossary of Managed Care Terms
        • Medicaid Eligibility
        • Manage Your Health Toolkit
        • Help Paying for Medications
        • Remote Supports Home
        • Alliance For Action on Opioids
        • Back
      • Back
    • Community Health
      and Well-Being
      • Back
      • Housing
      • Reducing Stigma
      • Innovative Approaches
      • Partnerships
      • Impact on Our Community
      • Back
    • Back
  • For Providers
    • Back
    • Provider News
    • Publications, Forms and Documents
    • Working with Alliance
      • Back
      • Authorizations and Claims
        • Back
        • UM Information and Resources
        • I/DD UM Resources
        • MH/SUD UM Resources
        • Out-of-Network Authorizations
        • Claims Information and Resources
        • Back
      • Provider Quality Assurance
        • Back
        • Provider Monitoring
        • Alliance Clinical Guidelines
        • Co-Occurring MH-SUD Diagnoses Screening Program
        • HEDIS
        • Quality Management
        • Information for Licensed Independent Professionals (LIPs)
        • Back-up Staffing Guidelines
        • Back
      • Network Development
        • Back
        • Current Service Needs
        • Provider Network Development Provider Assignments
        • Invoice and Travel Reimbursement Requirements
        • Letters of Support
        • Back
      • New Providers
        • Back
        • Credentialing and Enrollment
        • New Provider Orientation
        • HCBS Provider Self-Assessment
        • Back
      • Back
    • Provider Resources
      • Back
      • Training Opportunities
        • Back
        • Alliance Training
        • Recovery University
        • Learning Presentations
        • Alliance Provider Portal
        • Alpha Portal
        • Back
      • Getting Involved
        • Back
        • All-Provider Meetings
        • Alliance Provider Advisory Council (APAC)
        • Local Provider Advisory Councils
        • Back
      • Other Resources
        • Back
        • COVID-19 Resources
        • Medicaid Transformation
        • Traumatic Brain Injury (TBI)
        • Housing Resources for Providers
        • System of Care/Care Review
        • Refer to Foster or Therapeutic Foster Care
        • Shared Decision Making Tools
        • Clozapine Toolkit
        • Medical and Pharmacy Information
        • DHHS Bulletins
        • Re-Think Campaign Toolkit
        • Alliance For Action on Opioids
        • Cultural Competence
        • Other Helpful Resources
        • Back
      • Back
    • Calendar
    • Back
  • About Alliance
    • Back
    • Learn About Alliance
      • Back
      • Alliance News
      • Alliance Brochures
      • Our Mission, Vision and Values
      • Alliance Leadership
      • Board of Directors
      • Thought Leadership
      • Back
    • Documents and Reports
      • Back
      • Annual Report
      • Finance Documents
      • Network Adequacy & Accessibility Analysis
      • Cultural Competency Plan
      • Back
    • Connect with Alliance
      • Back
      • Contact Us
      • Alliance Offices and Directions
      • Community Health and Well-Being
      • Alliance Trainings
      • Mental Health First Aid
      • Alliance For Action on Opioids
      • Subscribe to Our Newsletter
      • Back
    • Work with Alliance
      • Back
      • Careers at Alliance
      • RFPs, RFIs, RFQs, Q&As
      • Back
    • Back
  • Find a Provider
    • Back
    • Search Our Online Tool
    • Clinician Directory (.pdf)
    • Provider Directory (.pdf)
    • Back

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