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Access and Information Center: (800) 510-9132
For the services or information you need call the Alliance Access and Information Center toll-free 24 hours a day. Relay is available at 711 or (800) 735-2962.
Access and Information Center:
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud & Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.
The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
| Department | Name | Phone | Notes | |
|---|---|---|---|---|
| Administration (non-HR related) | Veronica Ingram | (919) 651-8466 | vingram@AllianceHealthPlan.org | |
| Claims | Lisa Sullivan, Director of Claims | (919) 651-8581 | lsullivan@AllianceHealthPlan.org | |
| Claims | Hugh Greene, EDI Specialist | (919) 651-8898 | hgreene@AllianceHealthPlan.org | |
| Claims | Tina Everett, Claims Supervisor | (919) 651-8817 | teverett@AllianceHealthPlan.org | |
| Claims | Marilyn Madison, Claims Supervisor | (919) 651-8450 | MMadison@AllianceHealthPlan.org | |
| Claims | Ashley Jones, Claims Research Analyst | (919) 651-8741 | ajones2@AllianceHealthPlan.org | |
| Claims | Avery Piercy, Claims Research Analyst | (919) 651-8621 | apiercy@AllianceHealthPlan.org | |
| Claims | Belinda Davis, Claims Research Analyst | (919) 651-8876 | bdavis@AllianceHealthPlan.org | |
| Claims | Chelsea Reid, Claims Research Analyst | (919) 651-8955 | creid@AllianceHealthPlan.org | |
| Claims | Christy Mercer, Claims Research Analyst | (919) 651-8610 | cmercer@AllianceHealthPlan.org | |
| Claims | Michelle Evans, Claims Research Analyst | (919) 651-8964 | mevans@AllianceHealthPlan.org | |
| Claims | Todd Penree, Claims Research Analyst | (919) 651-8621 | tpenree@AllianceHealthPlan.org | |
| Claims | Christopher Corley, Claims Research Analyst I | (919) 651-8629 | ccorley@AllianceHealthPlan.org | |
| Claims | Karen Currey, Claims Research Analyst | (919) 651-8620 | kcurrey@AllianceHealthPlan.org | |
| Claims | Linnetta Hughes, Claims Research Analyst I | (919) 651-8412 | lhughes@AllianceHealthPlan.org | |
| Community Health and Well-Being | Ann Oshel | (919) 651-8855 | aoshel@AllianceHealthPlan.org | |
| Community and Member Engagement | Doug Wright | (919) 651-8425 | dwright@AllianceHealthPlan.org | |
| Corporate Compliance | Monica Portugal | (919) 651-8431 | mportugal@AllianceHealthPlan.org | |
| Finance | Sara Pacholke | (919) 651-8438 | spacholke@AllianceHealthPlan.org | |
| Human Resources | alphasupport@AllianceHealthPlan.org | Please do not call to check the status of a job application. Instead, click here. | ||
| Information Technology and Alpha Support | (919) 651-8500 | alphasupport@AllianceHealthPlan.org | ||
| Care Coordination | Jeff Payne, Director | (919) 651-8857 | jpayne@AllianceHealthPlan.org | |
| I/DD Care Coordination | Walter Linney, Assistant Director | (919) 651-8809 | wlinney@AllianceHealthPlan.org | |
| I/DD Care Coordination | Mike Milley (Durham Co.) | (919) 651-8838 | mmilley@AllianceHealthPlan.org | |
| I/DD Care Coordination | Lilian Sellers (Durham Co.) | (919) 651-8840 | lsellers@AllianceHealthPlan.org | |
| I/DD Care Coordination | Kay Birdwhistell (Wake Co.) | (919) 651-8745 | kbirdwhistell@AllianceHealthPlan.org | |
| I/DD Care Coordination | Rasheeda Jones-Oliver (Wake Co.) | (919) 651-8743 | rjordan-oliver@AllianceHealthPlan.org | |
| I/DD Care Coordination | Beverly Harris (Wake Co.) | (919) 651-8713 | bharris@AllianceHealthPlan.org | |
| I/DD Care Coordination | William Ethridge (Cumberland Co.) | (919) 651-4821 | wethridge@AllianceHealthPlan.org | |
| I/DD Care Coordination | Briana Parkins (Cumberland Co.) | (910) 491-4818 | bparkins@AllianceHealthPlan.org | |
| I/DD Care Coordination | Anna O’Neill (Johnston Co.) | (919) 989-5568 | aoneill@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Towanda Witherspoon (Durham Co.) | (919) 651-8853 | twitherspoon@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Kimberli Johnson | (919) 651-8816 | kjohnson@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Karen Gall (Wake Co.) | (919) 651-8747 | kgall@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Emily Kerley (Wake Co.) | (919) 651-8734 | ekerley@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Jessica King (Wake Co.) | (919) 651-8759 | jking@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Carlotta Ray (Cumberland Co.) | (910) 491-4790 | cray@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Johnathan Giles (Cumberland Co.) | (910) 491-4805 | jgiles@AllianceHealthPlan.org | |
| MH/SUD Care Coordination | Lindsay Allen (Johnston Co.) | (919) 989-5546 | lallen@AllianceHealthPlan.org | |
| School Based Care Coordination | Debbie Richardson | (919) 651-8744 | drichardson@AllianceHealthPlan.org | |
| Transitions to Community Living Initiative | Tonjonna Hayes | (919) 651-8740 | thayes@AllianceHealthPlan.org | |
| Transitions to Community Living Initiative | Alecia Brower | (919) 651-8528 | abrower@AllianceHealthPlan.org | |
| Transitions to Community Living Initiative | Paul Brossoie | pbrossoie@AllianceHealthPlan.org | ||
| Transitions to Community Living Initiative | Aimee Izawa | (919) 651-8596 | aizawa@AllianceHealthPlan.org | |
| Media Inquiries | Doug Fuller | (919) 651-8430 | dfuller@AllianceHealthPlan.org | |
| Provider Network Operations | (919) 651-8500 | ProviderNetwork@AllianceHealthPlan.org | ||
| Quality Management | QMHelp@AllianceHealthPlan.org | |||
| Agent for Service of Process | Carol Wolff, Alliance General Counsel | Serves as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560. |
Page last modified: August 21, 2019
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