On this page you’ll find a variety of information and resources to assist you in the claims preparation and submission process, including instruction manuals, Alliance Medicaid and IPRS rate sheets, and a number of other documents.

We’ll also tell you how to get in touch with the Alliance Provider Helpdesk if you need further assistance.

Alliance Health offers Claims Technical Assistance sessions each Tuesday morning from 9:30 am to noon. Providers may contact their assigned Claims Research Analyst or the general Claims queue (919-651-8500, option 1) to schedule a session. When you attend a Claims Technical Assistance session, please bring: your laptop, your AlphaMCS provider login (username and password), and any claims information you want to review.

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Where to Call for Help

For claims questions, concerns and support, it is always most efficient to contact your assigned Claims Specialist or Claims Analyst. If you do not know who your assigned claims contact is, go here for a list of assignments.

If you are still unsure of whom to contact, the Alliance Help Desk is available between 8:30am and 5:15pm Monday through Friday at (919) 651-8500.

  • Option 1 – Claims (Business Operations) for assistance with completion of CMS1500 or UB04, Download Q, viewing Remittance Advices, or assistance with denied claims
  • Option 2 – IT/Log in Issues – for assistance with new Alpha portal logins or password resets. Also responsible for the 837 testing and EDI certifications
  • Option 3 – Clinical Operations – for assistance with SARS, Client Updates or Client Enrollments
  • Option 4 – Provider Network – for assistance with NPI mapping, sites and contract issues

Page last modified: September 29, 2020